Food Safety Fuels Five-Star Customer Feedback

Food Safety Fuels Five-Star Customer Feedback

Eliza Bonecka

With ambitious plans to expand their family of casually classic French restaurants, Bistrot Pierre needed a scalable safety solution that could hold its own across 21 thriving outlets. Southalls’ frontline EHO expertise guided the business as they grew, helping them set exemplary health and safety standards in every kitchen while delivering unforgettable experiences front of house.

By implementing Safety Cloud H&S management softwareBistrot Pierre gave every site an instant, online window into key data, policies and training modules – as well as personal ownership of critical compliance tasks. Automated tools and templates – accessible on everything from a manager’s PC to a chef’s mobile – made quick but consistent work of daily back of house, bar and cellar checks. Meanwhile, more formal food hygiene assessments were seamlessly delegated, completed and authorised via a web-based process built on current regulations and bespoke in-house practices.

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With incident stats – from staff injuries to customer complaints and claims – captured on the Safety Cloud systemBistrot Pierre were able to pinpoint hot spots, track trends and take proactive steps to prevent future civil action.

To learn how Southalls’ environmental health experience helped Bistrot Pierre boost their ‘Scores on the Doors’ and Trip Advisor ratings, download the full case study.


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